Refund and Returns Policy

Effective Date: September 9, 2024
Last Updated: 15 March , 2025

Welcome to wanaseg.com! By accessing and using our website, you agree to abide by the following Terms and Conditions. Please read them carefully before making a purchase.

1. General Information

  • Wanas is an online store based in Alexandria, Egypt, specializing in beauty products.
  • These terms govern your use of our website and services.
  • We reserve the right to update or modify these terms at any time.

2. Use of Our Website

  • You must be at least 18 years old or have parental consent to use our website.
  • You agree not to use our website for any illegal or unauthorized purpose.
  • We may suspend or terminate your access if you violate these terms.

3. Product Information & Availability

  • We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them.
  • Product availability is subject to change without notice.

4. Orders & Payments

  • All orders are subject to acceptance and availability.
  • Prices are listed in Egyptian Pounds (EGP) unless stated otherwise.
  • We accept various payment methods; all transactions must be completed before shipping.

5. Shipping & Delivery

  • Orders are processed within 1-3 business days after payment confirmation.
  • Delivery times vary based on location. We are not responsible for delays caused by shipping carriers.
  • Once an order is shipped, Wanas is not responsible for lost or stolen packages.

6. Returns & Refunds

  • Due to the nature of our products, all sales are final. We do not accept returns or exchanges.
  • Refunds are only offered for damaged or incorrect items (refer to our Refund Policy).

7. Intellectual Property

  • All content on this website, including logos, images, and text, is the property of Wanas and may not be used without permission.

8. Limitation of Liability

  • Wanas is not responsible for any allergic reactions or adverse effects from product use. Please read product ingredients before purchasing.
  • We do not guarantee that our website will be error-free or uninterrupted.

9. Governing Law

  • These Terms and Conditions are governed by the laws of Egypt. Any disputes will be resolved in Egyptian courts.

10. Contact Us

For any questions regarding these Terms and Conditions, please contact us at: 📧 Email: Wanasbrand@gmail.com
📍 Address: Alexandria, Egypt
📱 WhatsApp: 01098194430

Thank you for choosing Wanas!