Effective Date: September 9, 2024
Last Updated: 15 March , 2025

 

At Wanas, customer satisfaction is our priority. Due to the nature of our products, all sales are final, and we do not accept returns or exchanges once an order has been shipped.

1. Refund Eligibility

We only offer refunds in the following cases:

• The product was damaged during transit.

• You received the wrong item.

To request a refund, you must contact us within 48 hours of receiving your order and provide:

• Your order number.

• Clear photos of the damaged or incorrect item.

2. Refund Process

• Once we verify the issue, we will process your refund within 7-10 business days to the original payment method.

• Shipping fees are non-refundable unless the issue was due to an error on our part.

3. Cancellations

Orders can be canceled within 24 hours of purchase if they have not been shipped. Once shipped, the order is no longer eligible for cancellation.

4. Contact Us

For refund requests or any inquiries, please reach out to us at:

📧 Email: Wanasbrand@gmail.com

📱 WhatsApp: 01098194430

📍 Address: Alexandria, Egypt

Thank you for choosing Wanas!